cannot recieve emails will download a few and then jam very frustrating cannot get webmail.xtra co.nz

What a load of crap we have been railroaded for profit by xtra and into the hands of yahoo,if it was not for profit there would have been opt out of the bull**** button,xtra will do nothing about it unless people start jumping ship in big numbers
good on ya telecom fix it and sack the people that let it happen.

We are now getting 200 plus spams a day. Still 20 to 30 each day into our inbox after three weeks of training the filters, and we also get about 20% of our real emails - including CUSTOMER ORDERS and BOOKINGS - sent to the spam/bulk mail folder. Very time consuming and frustrating to try and keep up with this every day. WHY IS THIS OUR PROBLEM XTRA? We had no trouble before Yahoo arrived. Everything was working just fine - as it had done for the last 10 or 12 years. If we had wanted to belong to Yahoo I could have joined them without Xtra's help - BUT WE DONT! I have contacted Xtra twice - all I get back are the standard "have you tried this of that?" responses. Of course I have - I've checked every link and tried every suggestion on their various web pages. Still the Spam floods in. The new spam filters are hopeless - BRING BACK THE OLD ONES XTRA!!! We were overseas when "Bubble" arrived - that locked us out for four days. Very grumpy customers lost orders and some very upset family members who has e-mail accounts with Ihug, Orcon and Gmail so didn't know what had happened to our email service!!! Spent a lot of money in internet cafes trying to gain access to our e-mails - all to no avail!!! There was nothing wrong with the old service for our business. It worked - WHY THE CHANGE XTRA? No notice - no customer survey, NO OPTION. Unless Yahoo/Xtra re-introduce the same level of e-mail service we were getting before the change we are off elsewhere. A VERY PAINFUL Change-over it will be. Over 500 in the address book and about 5,000 customers. But we just want a reliable email service none of the other "kiddie stuff". We are a Business. WHAT WERE YOU THINKING XTRA? Fire the person who thought this deal would be good. Fire the person who decided not to tell customers it was coming. Fire the person who still hasn't told us what any of the advantages might be. Fire the person(s) who should have fixed it by now. OR AT LEAST TAKEN US ALL BACK TO WHERE WE WERE WHEN IT WORKED Oh yes and while you are at it - Fire the person who sold my good old Kiwi service to some smart talking Yankee. Am I sounding very GRUMPY - YOU BET!

Today rang Telecom because we could receive but not send emails.

Using Microsoft Outlook 2003 this worked:
In account settings change the Outgoing Server to read SEND.xtra.co.nz

Then in the More Settings box, click on the Advanced tab. Change Incoming Server to 995. Change Outgoing Server to 465. Also check both boxes underneath each of those boxes that read This server requires an encrypted connection (SSL).

Hope this helps others. We were also told that we had to be registered with Yahoo Bubble, we are not.

Hi Bev,

According to Xtra's website, the default option will delete emails in the spam folder after 14 days, unless you change the settings yourself.

hope this helps,

Jan

Do we have to check and clear Spam Blocker ourselves all the time or does it automatically clear itself after a certain period of time? We've had about 500 spam since last weekend, thank goodness I have checked it as there were several important emails among them which were not spam.
I am writing to ask you this as it is impossible to actually talk to a voice without waiting for hours. So hoping for a reply. Thank you

I for one never got to the try the bubble. Not interested.

Marketing 101 : find out what your customers want and then deliver them that. I don't want a bubble. I want e-mail that works and I want my e-mails hosted by a NZ company using NZ employees - not an Australian service.

So I changed to another ISP on Friday. I gave Telecom about 5 hours warning but by the time they got back to me (about 10 hours later), I told them "sorry - you are too late!"

I don't want to go on with a long diatribe about Xtra, but the performance in the past week has been a disgrace. My company has a domain based email. I have had no problems whatever in the migration. Two of my colleagues have, and probably to be fair, the email instructions from Xtra were not very user friendly, with most of it being hype.

I have posted on F1 the solution to resolving the problem for my colleaques

What has really got me going is that we have a new employee and I wanted to set up his new email.

The Xtra support staff were obviously in the firing line with all the nonsense going on, and apart from one of the staff who I got through to after waiting for 45 minutes who went away to try to solve the problem and took my phone number and never rang back, they were as helpful as they could be, given the riding instructions they had been given.

In the middle of the week, one of them told me that there was no show of getting a new address set up until a number of other issues with business customers were resolved - we happen to be a business customer

I had experiences ranging from

Waiting an hour on the phone, with the system deciding that after I was about to be directed to the support staff it should hang up.

Waiting an hour before getting on to the support staff and in the middle of the discussion after being put on hold, the phone hung up

Waiting another hour on the phone (twice) and being directed to mobile phone sales

Waiting for one and a half hours yesterday before I finally got on to the support guy who was very helpful, and I got my new email addresses.

A complete cockup, and despite the spin being put on it by the Xtra PR, the Xtra support staff were very consistent with the major impact of the problems

I'm using Netscape 7.0 - exactly the same problem. Can recieve, but can't send. Sent emails took 2 minutes. Tried changing the settings as recommended on the Xtra website. No luck....

Very strange that xtra doesn't "officially support" Thunderbird - surely it must be more popular than Entourage
http://xtra.co.nz/help/0,,4155-7780597,00.html
And they support crap like incredimail?
What are the smoking at Xtra?
Anyway - in answer to Sereena's comment, Yes you can use Thunderbird. You just need to turn of smtp security and authentication
http://pressf1.co.nz/showthread.php?t=82199&page=5

I have had the same problem as Sereena. Unable to send for days .
Got an email from Xtra a short time ago,noting I had been trying to send them an email.(It was complaining about difficulty in enrolling in the new wonder product).
It gave a link to help pages-
http://xtra.co.nz/help/0,,4155-7780597,0.html
I changed settings as directed,and could then send , but not receive!! . Changed my incoming to original settings and that worked again.
Cor what a lot of work, now worn out.
Good luck
Bruce

The problem is that smtp.xtra.co.nz doesn't work for some accounts. The workaround is to reconfigure to send to send.xtra.co.nz using SSL and a different port as per their instructions on their website regardless of whether you sign up for bubble or not (I haven't). Ignore the contradictory information that says you don't have to change anything.

I use Thunderbird at home and got it to work Monday (couldn't send since Saturday). I use Outlook at work and it stopped sending Tuesday, I changed to send.xtra,co.nz and got it working again.

I have talked to real people and the implication was given that they would fix the smtp server problem.

Xtra reckon that they've got everything sorted. Yeah, right.

I only use Xtra at home and have been unable to send (but can receive) emails using my Thunderbird POP email client this past week. Since Incredimail is still working, I didn't panic about contacting Xtra, relying instead on trying fixes suggested on Xtra's web site - which didn't work.

Last night (Thursday 23rd) I finally rang up, figuring that all the business users may have got themselves sorted by now. After being on hold for one hour, I finally got to talk to a human being. He tried his best, got me to change various settings and then suggested that I delete my old account before talking me through the creation of a new one.

Didn't work.

Eventually he asked me which email client I was using. Upon being told "Thunderbird" he put me on hold again while he went and talked to his supervisor. When he came back he informed me that Yahoo!Xtra isn't supporting Thunderbird and I should use Outlook or Incredimail to send my emails.

What!

Outlook! There is a reason why I refuse to use Outlook and to be told that I should be using it... I would have told him what I thought of his company, but decided that it wasn't fair on the poor sucker on the other end of the phone. After all he just works for them. And, judging by the accent, was temporarily under contract.

I had no problems using Thunderbird before last weekend's debacle. I never asked for this new system. I don't want a flash new home page and all the bells and whistles. All I want is to be able to send and receive emails when and how I want. It's not as though Thunderbird is an unknown product. Why couldn't they at least have the courtesy to let their customers know that Thunderbird (and who knows what else) wouldn't be usable under the new regime.

Maybe they did tell me. Maybe it was in one of those Xtra emails that Xtra's spam blocker sent into my spam box on Xtramail's web server so Thunderbird didn't receive it?