Ihug usage meter still on the blink
Deloitte-audited or not, people say it ain't showing the right figures - and Ihug agrees.
Good: Ihug responded fast to customer concerns over the usage meter apparently going haywire.
Bad: the usage meter is still displaying random values according to feedback I've received after blog posts here.
EC for instance wrote in to say that in just two weeks, his usage was adjusted upwards by... wait for it... 4.3GB. Yes, four point three gigabytes. Ihug's helpdesk has admitted to EC that there is a problem with counting usage, and the provider is trying to resolve it.
Others report that they see different usage figures depending on the meter view they pick.
This really isn't good enough, Ihug.
Update Looks like the usage meter has been mended. Ihug told me so earlier this afternoon, a few people have contacted me to say things are copacetic on the usage meter front for them.
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Comments
Bryan: have you contacted Ihug about it?
Posted by: Juha | May 19, 2007 12:04 PM
As at 1415 18 May I believe mine is still incorrect, showing a high figure for peak time and a low figure for off-peak.
Posted by: Bryan Flanagan | May 18, 2007 4:21 PM
Just checked mine...it seems more like it...492 MB
Posted by: Tom | May 17, 2007 1:17 PM
Mine's now back to normal. It was showing that I was using over 40GB; now it's back down to my typical usage figures.
Posted by: Stuart | May 17, 2007 11:12 AM